Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 77cbd ("we", "us", "our") collects, uses, stores, and shares personal information when you access or use the 77cbd platform available at https://77cbd.app (the "Platform"). We are committed to handling your personal data with transparency, integrity, and care, in keeping with the trust that players in Bangladesh have placed in us as their preferred online casino and cricket betting destination.

By registering an account or continuing to use the Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us at [email protected] if you wish to have your existing data reviewed or removed.

Information We Collect

77cbd collects personal data that is necessary to provide you with a secure, personalised, and legally compliant account experience. The categories of data we collect include the following:

• Registration data: your full name, date of birth, mobile phone number, and email address, provided when you open your 77cbd account.
• Identity verification data: copies of government-issued identification documents (such as a National Identity Card or passport) and any supporting documents submitted during the KYC process.
• Financial data: details of deposit and withdrawal transactions, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, and amounts in Bangladeshi Taka.
• Gameplay data: records of bets placed, games accessed, session duration, wagering history, bonus claims, and outcomes across all Platform products including live casino, slots, crash games, and cricket betting markets.
• Technical data: your IP address, device type, browser type and version, operating system, screen resolution, and session logs collected automatically when you access the Platform.
• Communications data: records of messages, support tickets, and emails you send to our support team at [email protected], including timestamps and the content of those communications.

How We Use Your Information

77cbd uses the personal data we collect exclusively for the purposes set out below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected, and we do not sell your personal data to any third party for commercial purposes.

• Account creation and management: to register your account, verify your identity, maintain your account settings, and provide access to the Platform's full range of games and services.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of your financial activity on the Platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct, and to protect both players and the integrity of the Platform.
• Customer support: to respond to your enquiries, process complaints, and provide assistance via our support team reachable at [email protected].
• Responsible gaming compliance: to monitor gameplay patterns, enforce deposit limits, administer self-exclusion requests, and support our responsible gaming obligations, including enforcement of the 21+ age requirement.
• Platform improvement: to analyse aggregated, anonymised usage data in order to understand how players interact with the Platform, diagnose technical issues, and improve the overall user experience.

Legal Basis for Processing

77cbd processes your personal data on one or more of the following legal bases, depending on the nature and context of the processing activity:

• Contractual necessity: processing that is required to fulfil our obligations to you under the Terms and Conditions, including registering your account, processing transactions, and providing access to Platform services.
• Legal obligation: processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and responses to lawful orders from competent authorities.
• Legitimate interests: processing carried out in our legitimate interests as an online gaming operator, including fraud detection, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your own rights and interests.
• Consent: where we rely on your consent as the basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time by contacting [email protected].

Sharing Your Information

77cbd does not sell, rent, or trade your personal data. We may share your information only with the following categories of recipients, and only to the extent strictly necessary for each specified purpose:

• Payment processors: we share transaction details with payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to facilitate the processing of deposits and withdrawals. These providers operate under their own privacy policies and are subject to their own data security standards.
• Game providers: session and gameplay data may be shared with certified third-party game studios (including Evolution Gaming, Pragmatic Play, Ezugi, and Spribe) to the extent required to deliver and support the games you play on the Platform.
• Regulatory and law enforcement bodies: where we are required to do so by applicable law, court order, or lawful demand from a competent regulatory or law enforcement authority, we will disclose the minimum personal data necessary to comply with that obligation.
• Service providers: limited technical and operational data may be shared with carefully selected third-party service providers (such as hosting, analytics, and customer support platform vendors) who process data on our behalf under strict data processing agreements.

Payment Data and Financial Transactions

All financial transactions on the 77cbd Platform, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, are processed through secure, encrypted channels. 77cbd does not store full payment card numbers or mobile banking PINs. Payment credentials entered during a transaction are transmitted directly to the relevant payment processor and are not retained on 77cbd's servers beyond the immediate transaction process.

Transaction records (amounts, dates, payment method type, and reference identifiers) are retained as part of your account history for the purposes of dispute resolution, regulatory compliance, and responsible gaming monitoring. Players may review their transaction history at any time through their account dashboard.

Cookies and Tracking Technologies

77cbd uses cookies and similar tracking technologies to operate the Platform, maintain your session, and collect anonymised usage analytics. We use the following categories of cookies:

• Essential cookies: these are strictly necessary to operate the Platform. They enable core functions such as account login, session management, and secure payment processing. The Platform cannot function properly without these cookies and they cannot be disabled.
• Analytics cookies: these collect anonymised, aggregated data about how players navigate and use the Platform, which pages are visited most frequently, and where technical errors occur. This information is used solely to improve the Platform experience and is not linked to your personal identity.
• Functional cookies: these remember your preferences and settings (such as language selection and display preferences) to personalise your experience on repeat visits. They do not track your activity across other websites.
• Session security cookies: short-lived cookies used to protect your account session, prevent cross-site request forgery (CSRF), and ensure that actions taken on the Platform are authenticated and authorised.

Most modern browsers allow you to manage, restrict, or delete cookies through the browser settings menu. Disabling essential cookies may prevent the Platform from functioning correctly. If you have questions about our use of cookies, please contact us at [email protected].

Data Retention

77cbd retains your personal data for as long as your account remains active and for a reasonable period thereafter, to fulfil the purposes described in this Policy and to comply with our legal and regulatory obligations. Specifically, account registration data and transaction records are retained for a minimum period after account closure in order to satisfy applicable anti-money laundering record-keeping requirements and to support the resolution of any outstanding disputes or regulatory enquiries.

When personal data is no longer required for any legitimate purpose, 77cbd will securely delete or anonymise it in accordance with our internal data lifecycle procedures. You may request early deletion of your personal data by contacting [email protected], subject to any overriding legal retention obligations.

Data Security

77cbd implements and maintains a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security reviews, and staff training on data handling practices.

While we take all reasonable steps to protect your data, no security system is completely impenetrable. You play an important role in keeping your account secure by maintaining the confidentiality of your login credentials and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Your Privacy Rights

As a 77cbd player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to your request within a reasonable timeframe:

• Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how we use it.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right may be limited where we are required to retain data to comply with a legal obligation or to defend a legal claim.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Children's Privacy

The 77cbd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered on the Platform, please notify us immediately at [email protected].

Third-Party Links and Services

The 77cbd Platform may contain references to third-party game providers and payment services. While we take care to work only with reputable partners, 77cbd is not responsible for the privacy practices of any third party. When you interact with a third-party service — for example, when completing a transaction via bKash or Nagad — your data is governed by that third party's own privacy policy. We recommend reviewing the privacy policies of any third-party services you use in connection with the Platform.

Changes to This Privacy Policy

77cbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered mobile number or email address. Your continued use of the Platform after the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we handle your personal data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 77cbd handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Our support team is available around the clock and can be reached at the email address below. Please use the subject line "Privacy Enquiry" so we can direct your message to the right team member without delay.